Returns & Refunds
We want you to love every purchase
Your satisfaction matters to us. If something isn't right with your order, we'll do our best to make it right.
Return window
14 days from delivery
Item condition
Unused, in original packaging
Refund method
Original payment method
Processing time
3–5 business days after receipt
What can be returned?
We accept returns on most items within 14 days of delivery, provided they are unused, in their original condition, and in the original packaging.
- Items that arrive damaged or defective
- Items that are significantly different from the product description
- Sealed products that have not been opened
- Collectables and figurines in original, undamaged packaging
What can't be returned?
The following items are not eligible for return:
- Opened trading card packs, booster boxes, or sealed products (once opened, the contents cannot be returned)
- Items damaged after delivery due to misuse or improper storage
- Sale or clearance items marked as final sale
- Digital products or gift cards
How to start a return
Contact us first
Email us at [email protected] or use our contact form within 14 days of receiving your order. Include your order number and a brief description of the issue.
We'll confirm eligibility
We'll review your request and get back to you within 1–2 business days with instructions on how to return the item.
Send the item back
Pack the item securely and send it to the address we provide. We recommend using a tracked postage method — we can't be responsible for items lost in transit.
Receive your refund
Once we receive and inspect the item, we'll process your refund within 3–5 business days. Refunds are issued to your original payment method.
Received a damaged or wrong item?
If your order arrived damaged, defective, or we sent the wrong item, please contact us within 48 hours of delivery with photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you — including return postage.
Return postage
For change-of-mind returns, the customer is responsible for return postage costs. For items that are faulty, damaged, or incorrectly sent, we will cover the return postage.
Refund timeline
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method.
Need help with a return?
Our team is happy to help. Reach out and we'll sort it out as quickly as possible.
Contact us