Privacy Policy
Last updated:
1. Who we are
K & C Collectables (ABN 77 637 736 693) operates the website knccollectables.com.au. We are an Australian-owned online retailer selling trading cards, Christmas collectables, jewellery, home decor, toys, drinkware, and apparel. In this policy we, us, and our refer to K & C Collectables.
2. Information we collect
We collect personal information only when you voluntarily provide it to us, including when you place an order, create an account, subscribe to our newsletter, contact us, or track an order. We also collect non-personal technical data such as browser type and pages visited through standard server logs.
3. How we use your information
We use your information to process and fulfil orders, respond to enquiries, send our newsletter (if subscribed), improve our website, and comply with our legal obligations under Australian law.
4. Payment processing
All payments are processed securely by Stripe. We do not store your full card number, CVV, or other sensitive payment credentials on our servers.
5. Sharing your information
We do not sell, rent, or trade your personal information. We may share it only with Stripe (to process payment), shipping carriers (name and address only), and legal authorities if required by Australian law.
6. Data storage and security
Your data is stored on secure servers. We use industry-standard measures including HTTPS encryption, access controls, and regular backups to protect your information.
7. Data retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order records are generally retained for seven years in accordance with Australian tax law.
8. Cookies
We use only essential cookies required for the site to function (such as your shopping cart session). We do not use advertising or cross-site tracking cookies.
9. Your rights
Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to access, correct, or request deletion of your personal information, opt out of marketing, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Children's privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from children.
11. Changes to this policy
We may update this Privacy Policy from time to time. The last updated date at the top of this page will reflect any changes.
12. Contact us
If you have any questions about this Privacy Policy, please contact us at [email protected]. We will respond to all privacy enquiries within a reasonable time.